We ship to most US states, US territories & Canada. We do not ship to post office boxes, APO’s or FPO’S.
All orders require up to 2 business days for processing before shipment. Processing time does not include weekends or holidays.
If any item in your order is presently on backorder, we will promptly notify you. This allows you to choose whether you prefer the order to be shipped in its entirety once all items are available, or if you would like us to ship the majority of the order immediately and the backordered item separately at a later time.
Once shipped, delivery times vary depending on the shipping method selected, destination, and carrier. We typically use Canpar, Purolator, UPS, or FedEx for standard shipments, all of which provide tracking.
For oversized or freight shipments, shipping costs cannot always be calculated at checkout. In these cases, a customer service representative will contact you after your order is placed to review shipping options and costs. Payment for these orders will not be finalized until shipping has been approved by the customer.
If any item in your order is on backorder, you will be notified promptly. You may choose to:
Ship the order once all items are available, or
Receive available items immediately and have the backordered item shipped separately at a later date.
We do not offer direct shipping rates on our website for oversized items or orders exceeding 100 lbs, as additional handling or skid fees may apply.
If your order falls into this category, you may choose one of the following options:
Pick up your order in person
Arrange delivery using your own courier (select “My Courier” at checkout and provide courier details)
Select “Large Weight or Volume Shipment” at checkout and a sales representative will contact you to confirm delivery options and costs
We want our customers to be satisfied with their purchase. Please review the following conditions carefully.
Refund Policy
All sales are final. We do not offer refunds under any circumstances.
Approved returns are eligible for exchange or store credit only, at Display Group’s discretion.
Store credit may be applied to future purchases and does not expire.
Requests for returns or exchanges must be made within 14 days of receiving your order.
All returns and exchanges require prior authorization.
Customers must contact us to obtain a Return Authorization (RA) number before sending any items back.
Returns sent without an RA number will not be accepted.
Items must be unused, uninstalled, and in original packaging.
Used, damaged, installed, or altered items are not eligible for return or exchange.
If the return is due to a change of mind or ordering error, the customer is responsible for return shipping costs.
Return shipping costs will be communicated once the RA number has been issued.
If Display Group shipped an incorrect item or the item arrived damaged, we will arrange the exchange or replacement at no additional cost to the customer.
Issuance of an RA number does not guarantee approval of a return or exchange.
All returned merchandise is subject to inspection upon receipt.
Approved returns may be issued as an exchange or store credit, at Display Group’s discretion.
All returns and exchanges require prior authorization.
To request a Return Authorization (RA), customers must either:
Complete our Return Request Form (recommended), or
Email info@displaygroupinc.com with the following information:
Order number
Item(s) being returned or exchanged
Reason for return or exchange
Once reviewed, an RA number will be issued if the request is approved.
Returns sent without an approved RA number will not be accepted.